FAQ

Return Policy
Due to the nature of our products and business, we do not accept any returns. However, if you are unsatisfied with your order or an item, please contact us immediately. Our customer, YOU, are our number one priority! We will make it up to you as best we can.
Refund Policy
In lieu of our "No Return Policy", all refunds will be on a case by case basis. We are a small business, trying to please our customers by providing high quality products. We will do our best to accommodate.
Shipping
Our shipping turnaround time is generally 1-3 business days. Due to Covid-19, shipping time may take longer. If you are experiencing any delays with shipping, please contact USPS. Once the package has been shipped, it is out of our hands. All of our shipping materials are upcycled and reused to help conserve waste.
Ingredients
Our ingredients are sourced and handpicked specifically to ensure high quality and luxury products each time. We support other small business and women owned business around the world. It is our responsibility that we also support and locate environmentally friendly ingredients to help save our planet. 
Important
No matter how good our products may smell, please DO NOT try to eat them! They are not edible and to be used as described. All of our products are natural and made in small batches, however, if you experience any skin irritations, please discontinue use and seek medical professional help if needed. Our products are not intended to heal or cure any ailments. For any and all allergy questions or concerns, please contact us directly before making a purchase.  
Soap FAQs
Why does my soap look ashy?
Soda ash may occur during the cooling process of soap. THIS IS NORMAL! This does not mean that soap is not usable or deformed. Soda ash occurs  when unsaponified lye reacts with naturally-occurring carbon dioxide in the air. It doesn’t affect the final bars and the soap is safe to use.
How can I make my bar last longer?
Let your soap dry after use. Do not keep it in direct stream of water, and remove from water after use. Allowing it to stay wet or moist will lessen the longevity of your soap bar. The best way to extend your soap bar is with a soap dish. 

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